Within businesses many IT queries can be resolved quickly and effectively remotely saving on IT support time and also allowing users to continue working without waiting for problem resolution.
SNT Solutions provide outsourcing contracts based around customer service therefore providing clients with a central contact point for all day to day IT queries, while still providing anytime onsite support. This dual approach allows all IT problems to be dealt with quickly and efficiently without the need for expensive in house IT technical staff.
We aim to provide bespoke support packages for businesses to ensure the smooth running of your IT infrastructure, this is taken care of using remote technology that allows our helpdesk to gain access to all PCs on the network and provide real time support to all staff within your business.
These contracts are always flexible and never tie you into any more than a 30 day contract termination; they can be varied depending on your requirements and can include onsite support within the fixed price service.
SNT Monthly Support contract is designed to give customers peace of mind and confidence in their IT system. Customers are reassured that their system is periodically checked against major sources of error and warnings, preventing system downtime and loss of data. The Monthly Support contract includes unlimited remote and telephone support.
We pride ourselves on quick response times, as our HELPDESK system goes directly through to our IT Technicians, and if they are not able to take our call, a detailed description of your request will be taken and passed directly to them for resolution.
We offer our clients:
- Free Initial Consultation
- Unlimited telephone and remote support for all client IT equipment
- Discounted labour for customers requiring installation of new equipment on site, or configuration of existing hardware
- Priority over non-contract clients in the event of major urgency
- No travel time charges
